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soleverde

Warranty and claims

Covered by
Sole Verde.

Every Sole Verde inverter and battery comes with a written warranty from the invoice date. If something goes wrong, claim here and our team picks it up on WhatsApp.

1year

Hybrid inverters

5years

Lithium batteries (LiFePO4)

1year

AGM batteries

Make a warranty claim

Keep your warranty certificate or invoice and the serial number to hand.

How a claim works

  1. 1Submit the formProduct, serial number and what is wrong.
  2. 2Send photosA photo or short video of the fault and the serial label on WhatsApp.
  3. 3We diagnoseMany faults are fixed remotely through settings or firmware.
  4. 4Repair or replaceIf it is a covered defect, we repair or replace it.

Rather talk to us?

Claims are also accepted on WhatsApp, or through the dealer you bought from.

+971 52 974 1660 →

Warranty terms and conditions

1. Warranty period

  • Hybrid inverters: 1 year. Lithium (LiFePO4) batteries: 5 years. AGM batteries: 1 year.
  • The period starts on the invoice date (for end customers, the date on the dealer's invoice), not on the installation date.
  • A repaired or replaced product is covered for the rest of the original period only. The period does not restart.

2. What is covered

  • Defects in materials and workmanship that appear in normal use, with the product installed and operated as its user manual and datasheet describe.
  • Lithium batteries: also covered if the usable capacity falls below 70% of the rated capacity within the warranty period, as long as the battery has not passed the cycle life on its datasheet. Capacity is measured by Sole Verde at about 25 °C.
  • AGM batteries: covered for manufacturing defects (for example a dead cell or a case leak). Loss of capacity through use is normal wear and is not covered.

3. What Sole Verde will do

  • Repair or replace the faulty product or part, at Sole Verde's choice, with the same model or one of equal or better specification.
  • Sole Verde pays for the parts and workshop labour of an accepted claim. Replaced products and parts become the property of Sole Verde.

4. How to make a claim

  • Claim online at soleverde.ae/warranty, on WhatsApp +971 52 974 1660, or through the dealer you bought from, within the warranty period and within 14 days of finding the fault.
  • Have ready: this certificate or the invoice, the serial number, photos or a video of the fault, the error code on the display, and a short description of the system (panels, batteries, loads).
  • Do not open the product. Many faults are solved remotely through settings or a firmware update.
  • If the product has to come back, it is returned clean and safely packed to Sole Verde in Dubai. The customer pays transport, insurance, customs and clearance to and from Dubai.
  • Sole Verde inspects the product within 10 working days of receiving it. If no defect is found, or the fault is not covered, an inspection fee and the return shipping may be charged, and a quote for a paid repair is given.

5. What is not covered

  • Installation, wiring or settings that do not follow the manual, or work by a person who is not a qualified electrician: reversed polarity, undersized cables, loose terminals, missing breakers or fuses.
  • PV input above the inverter's maximum voltage or current, an incompatible battery, or wrong battery settings.
  • Lightning, surges, grid or generator faults, fire, flood, water or dust beyond the product's IP rating, insects, rodents, and other accidents or force majeure.
  • Physical damage, drops, or damage in transport after handover. Damage on delivery must be reported at handover, with photos.
  • Opening, repair or changes by anyone not authorised by Sole Verde; a serial label that is removed, altered or unreadable.
  • Operation outside the temperature range on the datasheet, or without the ventilation the manual requires.
  • Lithium batteries: mixing different models, capacities or ages in one bank; more modules in parallel than the datasheet allows; charging or discharging beyond the datasheet limits; storage for more than 6 months without recharging; use in vehicles, boats or anything other than stationary energy storage.
  • AGM batteries: deep discharge, being left discharged (sulphation), overcharging or a wrong charge voltage, storage for more than 3 months without recharging, and mixing old and new batteries.
  • Normal wear and cosmetic marks (scratches, discolouration) that do not affect how the product works.
  • Products not bought from Sole Verde or an authorised Sole Verde dealer, without proof of purchase, or not fully paid.

6. Limits of liability

  • The warranty covers the product only. Sole Verde is not liable for removal or reinstallation, site visits, transport, lost energy, income or production, damage to other equipment, or any indirect or consequential loss.
  • Sole Verde's total liability is limited to the price paid for the product concerned.
  • These terms do not limit any rights the customer has under UAE consumer protection law.

7. General

  • The warranty covers products sold by Sole Verde Trading LLC or its authorised dealers. Customers who bought through a dealer may claim through that dealer, who handles the claim with Sole Verde.
  • The warranty passes to a new owner of the product if the original invoice is presented.
  • These terms are governed by the laws of the United Arab Emirates; the courts of Dubai have jurisdiction.
  • Sole Verde may update these terms. The version in force on the invoice date applies.